Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact us through the support email address via this form to register your concern and our team will resolve any issue appropriately.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible. 

Refunds cannot be given IF the order processed met the requirements the customer stipulated therefore the onus is on the customer to ensure their order is 100% correct at time of placing. This is because the item has been personalised to the customer. What we are happy to do in these situations is resell the item through our channels and, if it sells, refund the customer accordingly although it should be noted that this may be a lower price than what was originally paid. 

For other items and ready made arrows, we are happy to refund provided that the item is returned in the same condition as purchased (i.e. not used) and you have notified us previously using the form on the web site. You have 14 days to inform us of a return from delivery date and then 14 days to return the item from date of notification. You will be responsible for your own return carriage costs and we advise to use a recorded delivery service.

Exchanges

We cannot exchange items due to the nature of the purchase. If any item is damaged in transit, we encourage our customers to put in a claim against the carrier and we will support in this matter. If you have made a substantial mistake on your order, we will be happy to discuss attempting a re-sale of the item and using the proceeds to off-set against an exchange item.

Shipping returns

To return your product, you should contact us in the first instance via the contact form here and we will respond accordingly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Talk to us

If there is ANY issue with your purchase, please talk to us. We will be happy to try and resolve any issue where we can.